Shipping policy

 

Shipping Policy

Thank you for shopping with CrownForge. We are dedicated to providing you with exceptional artisan-crafted caps and headwear, ensuring your items reach you securely and in pristine condition. Please review our shipping policy below to understand our processing and delivery procedures.

1. Processing Time

  • Handcrafted Items: Because many of our caps feature unique details and artisan craftsmanship, standard order processing takes 1 to 3 business days (excluding weekends and holidays) before your order is dispatched.

  • Order Modifications: If you need to make changes to your shipping address or order details, please contact us within 24 hours of placing your order.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer standard and expedited shipping options depending on your location.

  • Standard Shipping: Typically takes 5 to 8 business days for delivery after dispatch.

Please note: Delivery estimates are approximate and may vary due to carrier delays, high seasonal volumes, or customs processing.

3. Order Tracking

Once your artisan cap has been carefully packaged and dispatched, you will receive a shipment confirmation email containing your tracking number. You can use this tracking link to monitor your package's journey right to your doorstep.

4. Customs, Duties, and Taxes

For international shipments:

  • CrownForge is not responsible for any customs fees, duties, or import taxes applied to your order by your local government.

  • Any customs charges or tariffs incurred during or after shipping are the sole responsibility of the customer.

5. Lost, Stolen, or Delayed Packages

  • Carrier Delays: Once a package leaves our facility and is handed over to the shipping carrier, CrownForge is not responsible for transit delays caused by weather, postal service interruptions, or customs backlogs.

  • Incorrect Addresses: Please ensure your shipping address is entered accurately at checkout. CrownForge is not responsible for packages delivered to incorrect addresses provided by the customer.

6. Questions & Contact Us

If you have any questions regarding your shipment, need help tracking an order, or have special delivery instructions, please reach out to our support team at:

  • Email: help@crownforge.store